Internal support. Resolved faster.
With full audit trail.
Give employees a single place to raise HR and IT requests. Auto-route tickets, track SLAs, and resolve issues faster — with a built-in knowledge base that reduces repeat questions.
4.2h
Avg resolution time
−40%
Ticket volume via KB
98%
SLA compliance rate
4.8/5
Employee satisfaction
What makes it powerful
Everything you need, nothing you don't.
Multi-category ticket routing
HR, IT, Payroll, and Facilities requests auto-route to the right team based on category and priority.
SLA tracking & alerts
Set response and resolution SLAs per category. Automatic escalations ensure nothing slips through.
Self-service knowledge base
Publish answers to common questions. Employees find answers before raising a ticket, reducing volume by 40%.
Real-time updates
Employees receive instant status updates at every stage — open, in progress, resolved — via app or email.
Support analytics
Track ticket volumes, resolution times, and team performance. Identify recurring issues and fix root causes.
Confidential HR tickets
Sensitive HR requests (grievances, payroll disputes) are routed privately with restricted visibility.
How it works
Employee raises a ticket
From the employee portal, they submit a request — selecting category, priority, and adding attachments.
Auto-routing to the right team
The system routes the ticket to the correct support team based on type and organization. Assignee is notified instantly.
Resolution & communication
The support agent updates the ticket, communicates with the employee in-thread, and resolves when done.
Employee confirms & rates
The employee confirms resolution and gives a satisfaction rating — feeding into support analytics.
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